Refund Policy
Each tour that you choose to participate in is a vacation investment of your time and money. We would always hope that each person is able to fulfill their vacation dream but we also know that sometimes that is not the case. There are many reasons that come up for a person to have to withdraw from the vacation that they have planned for and dreamed about. Whatever the reason, the question that is always asked is, “Will I be able to get my money back?”
Due to the fact that we must secure and prepay many expenses in advance makes it difficult to refund any monies that has been paid. Therefore, Heaven Bound Tours HIGHLY recommends that you purchase Travel Insurance Protection which would protect your vacation investment. Gary cannot stress the importance of this enough! Travel insurance generally is fairly inexpensive and truly worth having because you just never know what could come up that would prevent you from completing your vacation dream.
Heaven Bound Tours offers Travel Insurance for all our tours. It is important to note that when you pay your deposit if you choose travel insurance the insurance should be paid at the same time as your deposit. It is equally important to note that when you pay for your travel insurance you must be deemed “fit” to travel at that time. If an insurance claim has to be made you will need to remember that our group insurance is not a cancel for any reason type of insurance. It must be a covered reason such as sickness, injury, hospitalization or death of a family member, etc. It is an insurance claim and you will have to fill out paperwork for the insurance company and provide documentation of the covered reason for the claim. Your refund generally takes about 4-6 weeks once the insurance company receives completed paperwork. We have had several who over the years have had to use the insurance and they all have been glad they had it.
In the event that a customer has to cancel their trip they will be subject to the cancellation penalties listed below.
FINAL PAYMENTS & CANCELLATIONS : In order to receive a refund, you must cancel before the final payment deadline of the tour. However, you will be charged a cancellation penalty of $100 for a non-refundable administrative fee. If you cancel after the final payment deadline, you must have travel insurance to receive a refund – and the cancellation reason must be a covered reason by the insurance company.
INSURANCE & CANCELLATIONS: Should we as an agency decide to cancel the tour and you have not already cancelled with us, you will receive a full refund and we will request that the insurance company return your insurance premium. It will be totally up to the insurance company whether they return your insurance premium.
If you cancel your reservation after the final payment deadline but before our agency cancels the tour, you will have to file an insurance claim in order to receive a refund, and you will not be eligible to get your insurance premium back.
If you do not purchase insurance and cancel after the final payment deadline, you will not receive a refund. In the past, we have made many exceptions for clients who have found themselves in this situation, but we are unable to do this going forward. You are strongly encouraged to purchase travel insurance.
Our travel insurance supplier is covering emergency medical care for a client who becomes ill with COVID-19 while on their trip. They are also accommodating claims for trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip and should quarantine be required, this is also covered.
